Refund & Return Policy
Effective Date: 31 March 2026
At Lc Wholesale, we specialize in providing high-demand Gen Z streetwear in bulk for resellers and clothing businesses. Due to the nature of wholesale operations, our return and refund policies are structured to maintain fairness, operational efficiency, and product integrity.
Please read this policy carefully before placing an order.
1. Overview
All purchases made through Lc Wholesale are considered wholesale transactions. As such, our policies differ from standard retail return policies. We strongly encourage customers to review product details, sizes, quantities, and pricing before confirming any order.
By placing an order with us, you agree to the terms outlined in this Refund & Return Policy.
2. Return Eligibility
We only accept returns under specific conditions. Returns will be considered eligible only if:
The product received is damaged, defective, or incorrect (wrong item sent)
The issue is reported within 48 hours of delivery
The product is unused, unwashed, and in original condition
All original packaging, tags, and labels are intact
3. Non-Returnable Items
Due to the wholesale nature of our business, the following cases are not eligible for return or refund:
Bulk orders purchased for resale purposes
Change of mind after purchase
Size or fit issues (as sizes are clearly mentioned)
Minor color variations due to lighting or photography
Slight print or stitching variations (common in bulk production)
Orders placed during clearance sales or promotional offers
We recommend ordering carefully and verifying all details before confirming your purchase.
4. Reporting a Return Request
If you receive a damaged or incorrect item, you must notify us within 48 hours of delivery.
To initiate a return request, please contact us with the following details:
Order ID
Product name
Clear photos/videos showing the issue
Description of the problem
📞 Contact Number: +91 93111 40980
📍 Address: Hari Nagar, Delhi, India
Failure to report within the given timeframe may result in rejection of the request.
5. Return Approval Process
Once your request is submitted:
Our team will review the issue within 24–48 hours
If approved, you will receive return instructions
You may be required to ship the product back or arrange pickup (depending on location)
Please note:
Returns sent without prior approval will not be accepted
The product must meet all eligibility criteria
6. Refund Policy
Refunds are processed only after the returned product is received and inspected.
Refund Conditions:
Product must pass quality inspection
Must match the issue reported
Refund Methods:
Refund will be issued via the original payment method
In some cases, store credit may be offered instead
Processing Time:
Refunds are processed within 5–7 business days after approval
7. Exchange Policy
We offer exchanges only in specific cases, such as:
Wrong product received
Damaged or defective item
We do not offer exchanges for:
Size changes
Design preferences
Bulk order modifications
If an exchange is approved, we will dispatch the replacement product after receiving the original item.
8. Damaged or Defective Products
We take quality seriously, but in rare cases if you receive a damaged or defective item:
Report within 48 hours
Provide proper photo/video proof
Do not use or wash the product
Once verified, we will offer either:
Replacement
Refund
Store credit (based on case)
9. Order Cancellation Policy
Orders can be cancelled only if:
The request is made before dispatch
Once the order is shipped:
Cancellation is not allowed
To cancel an order, contact us immediately at:
📞 +91 93111 40980
10. Bulk Order Policy (IMPORTANT)
Since Lc Wholesale operates on bulk pricing, the following applies:
All bulk orders are considered final sale
No returns for resale-related issues
Customers are responsible for checking product suitability
We recommend placing a trial order before making large bulk purchases.
11. Shipping Charges on Returns
If the return is due to our error (wrong/damaged product) → We bear the cost
If approved under special conditions → Customer may bear shipping cost
Shipping charges are non-refundable unless the error is from our side.
12. Fraud Prevention
We reserve the right to:
Reject suspicious or repeated return requests
Deny refunds if misuse or fraud is detected
Take action against abusive claims
All claims are verified carefully to maintain fairness for genuine customers.
13. Limitation of Liability
Lc Wholesale is not liable for:
Loss of resale profit
Market demand changes
Customer dissatisfaction after resale
We supply products as described, and it is the buyer’s responsibility to assess market fit.
14. Policy Updates
We may update this Refund & Return Policy at any time without prior notice. Changes will be effective immediately upon posting on our website.
We encourage customers to review this page periodically.
15. Contact Information
For any questions, concerns, or return requests, please contact:
📞 Phone: +91 93111 40980
📍 Address: Hari Nagar, Delhi, India